Platform Troubleshooting

Troubleshooting Tips when encountering platform Issues

Lots of common platform issues can be fixed by simply clearing your web browsers cache. To vastly oversimplify, sometimes there's a difference between the version of a website cached (stored) on your computer and the version that you're loading from the web. This conflict can lead to weird glitches, and clearing your cache can help when nothing else seems to.

How to clear your cache

Google Chrome

1. Click the Tools menu (three dotted lines in the upper-right corner).
2. Select History.
3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Safari for macOS

1. Click on Safari on the top menu bar.
2. Click Preferences.
3. Click the Privacy tab.
4. Click Manage Website Data...
5. Click Remove All.
6. Click Remove Now.
7. Go to the Safari menu on the top menu bar.
8. Select Quit to close Safari and save your changes.

Microsoft Edge for Windows 10

1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.
2. Click Privacy, search, and services on the left-side menu.
3. Under the section Clear browsing data, Click Choose what to clear.
4. Select Cookies and other site data and Cached images and files.
5. Click Clear Now.
6. Close Microsoft Edge completely for your changes to take effect.

Mozilla Firefox

1. Click on the Tools bar.
2. Click on Options (On Mac, it's labeled Preferences).
3. On the menu to the left, select Privacy & Security.
4. Under the Cookies and Site Data option, click the "Clear Data..." button.
5. Select only the two options and hit clear now.
6. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

If you are still experiencing issues, please reach out to our Support Team here.